Privacy Policy
Welcome to Sirulika — part of Emosurprise
LLP. We respect your privacy and are committed to protecting the personal
information you share with us. This Privacy Policy explains what information we
collect, why we collect it, how we use it, and the choices you have about that
information when you visit or make a purchase from our website (the
“Services”).
By visiting or using our Services, you
accept the practices described in this policy. If you do not agree, please do
not use our Services.
1. Scope & Acceptance
This policy applies to information
collected when you:
●
Visit or interact with
sirulika.com or any related mobile or web applications;
●
Create or manage an account with
Sirulika;
●
Place an order, submit a request,
or contact our customer support; or
●
Otherwise interact with our
Services.
We may update this policy from time to
time. We will post the revised policy on our site and update the “Last updated”
date. Continued use of the Services after changes means you accept the updated
policy.
2. Information We Collect
We collect information to provide and
improve our Services. The types of information include:
a) Information you give
us directly
●
Contact details (name, email,
phone number, postal address).
●
Order and payment information
(billing and shipping addresses, order history, payment confirmation — note:
payment card details are processed by our payment partners and are not stored
by Sirulika).
●
Account credentials (username,
hashed password) and any profile information you choose to provide.
●
Customer service communications
(messages, reviews, returns requests).
b) Information collected
automatically
●
Device and browser data, IP
address, pages visited, referring/exit pages, and interaction data.
●
Cookies, pixels and similar
tracking technologies used for site functionality, analytics and
personalization.
c) Information from third
parties
●
Service providers (payment
processors, shipping partners, analytics providers) and public sources where
permitted by law.
3. How We Use Your
Information
We use personal information for
legitimate business purposes, including to:
●
Process and fulfill your orders,
manage returns and refunds, and communicate about your purchases.
●
Provide, maintain and improve the
Services (including user accounts and product recommendations).
●
Send transactional messages and
customer support responses.
●
Send marketing communications
where you have consented or where permitted by law (you can opt out anytime).
●
Prevent fraud, enforce our terms,
and protect the safety and security of our customers and Services.
●
Comply with legal obligations.
4. Cookies & Tracking
Technologies
We use cookies and similar technologies
to make our site work, remember your preferences, and analyze site usage.
Third-party services (analytics, advertising partners) may also set cookies.
Most browsers allow you to manage or block cookies — note that disabling
cookies may affect site functionality.
We support the Global Privacy Control
(GPC) signal and will honor opt-out requests sent by GPC-compatible browsers or
tools when technically feasible.
5. Sharing & Disclosure
We may share your information with:
●
Trusted service providers (payment
processors, delivery partners, cloud and analytics providers) to perform
services on our behalf.
●
Business partners for marketing
purposes only if you have opted in.
●
Affiliates and other companies
within the Emosurprise LLP group for operational purposes.
●
Law enforcement or regulators
where required by law, or to protect our rights and users’ safety.
●
A buyer or successor in the event
of a corporate transaction (e.g., merger, sale).
We do not sell sensitive personal
information. Where “sale” or “sharing” is defined under local law and applies,
we will provide required disclosures and opt-out mechanisms.
6. User-Generated Content
Any reviews, photos or other content you
post publicly on our site will be visible to others. Please do not post
information you want to keep private.
7. Children
Our Services are not intended for
children under 16. We do not knowingly collect personal information from
children under this age. If you believe a child has provided us personal data,
contact us and we will take steps to delete it.
8. Security & Data
Retention
We maintain organizational, technical,
and administrative safeguards to protect personal information. However, no
system is completely secure — we cannot guarantee absolute security.
We retain personal information only as
long as necessary to provide Services, fulfill legal or accounting obligations,
or to resolve disputes. Specific retention periods depend on the type of data
and applicable legal requirements.
9. Your Rights & Choices
Depending on where you live, you may have
rights including to:
●
Access the personal information we
hold about you.
●
Request correction of inaccurate
information.
●
Request deletion (subject to legal
or legitimate retention needs).
●
Object to or restrict certain
processing.
●
Receive a portable copy of your
information.
●
Opt out of marketing
communications.
To exercise rights, contact us at the
details below. We may ask for identity verification before responding. We will
handle requests in accordance with applicable law.
10. International Transfers
Your information may be stored and
processed in India or other countries where our service providers operate. When
personal data is transferred across borders, we use contractual and technical
safeguards required by applicable law.
11. Third-Party Links &
Services
Our site may link to third-party
websites, plug-ins, or services. We are not responsible for their privacy
practices. Review their privacy policies before providing personal data.
12. Complaints &
Supervisory Authorities
If you have concerns about our handling
of your personal information, please contact us first so we can try to resolve
the issue. You may also have the right to lodge a complaint with a data
protection authority in your jurisdiction.
13. Changes to This Policy
We may update this policy to reflect
changes in law, our practices, or for operational reasons. We will post the
updated policy on this page with an updated effective date.
14. Contact Us
If you have questions, requests or
privacy concerns, reach out to us:
Email: contact@sirulika.com
For
legal notices: Emosurprise LLP / Sirulika — contact@sirulika.com
(If you want us to include a postal
address or a dedicated privacy officer name/phone number, share the details and
I’ll add them.)
