Sirulika - FAQ

Can I return a product if I simply change my mind?

Returns for change of mind, personal preference, or ordering mistakes may not be accepted. Please review product details carefully before placing an order.

Why is an unboxing video mandatory for return requests?

The unboxing video serves as proof of the product's condition upon delivery and helps us verify claims related to transit damage, missing items, or incorrect products.

What should I do if I receive a damaged, defective, or incorrect product?

Please contact our support team within the specified reporting period and share a clear, uncut 360-degree unboxing video along with photographs of the product and packaging.

Are handmade and handwoven products eligible for return due to color variations?

Minor variations in color, texture, weave, or design are natural characteristics of handcrafted and handwoven products and are not considered defects.

What condition must the product be in for a return or replacement?

The product must be unused, unwashed, undamaged, and returned with all original tags, packaging, invoices, and accessories intact.

How long does it take to process a refund or replacement?

Once the returned product is received and inspected, the refund or replacement process will be initiated as per our policy and may take several business days to complete.